Our customers can use the support provided by our dedicated Customer Services Department. Specialists in this department cover the first and second levels of support, and are responsible for managing resources for the third level of support. Our customers can therefore draw on a comprehensive support system to resolve potential or real problems with our own products and with third-party products.
Thanks to the provision of services from our local branches, we are able to provide full support in the customer’s native language. There is also the option of support in English when working with international branches on complicated problems.
Staff in the Customer Services Department provide customers with classic support for our products, and also offer other services in migration support (including upgrades for third-party products and hardware), systems administration, backup and restore, performance tuning for systems and optimisation. We very often work with customers on designing and implementing high-availability architecture solutions, including clusters and disaster recovery centres. We also offer our customers administrative training, not just for our own and third-party products (Oracle, Microsoft, IBM, JBoss, Redhat, etc.). This training is usually tailored to the individual customer’ needs, and is supplemented with administrators’ experience of operating our systems.
